One thing about me: I love having dinner and drinks with friends while we passionately discuss our company cultures. It’s fascinating how it’s such a hot topic—people either adore their company culture or find it toxic. Before I entered the workforce, I can’t recall it being such a big deal. I guess this focus on company culture is so prevalent in my life now because people of my generation tend to prioritize their well-being and life experiences. Unlike previous generations, many of us don’t have to tolerate poor treatment from employers, especially with more job opportunities available. Let’s be honest: we want what’s best for ourselves. After all, what kind of self-care kings and queens would we otherwise be?
I know a thing or two about company culture. I used to work as an Office & Culture Lead at an incredibly cool B-Corp, and I can’t help but chuckle at some of the extravagant things I did in the name of "culture." My job was to ensure that everyone had an amazing, meaningful, and inclusive experience at work, which often felt like running a full-time entertainment business. I loved it, though, and found it incredibly fulfilling. It really pushed my creativity as I constantly looked for new ways to surprise and delight my colleagues. Food, freebies, social inspiration, and unforgettable experiences worked wonders. Anything that made people laugh, learn, or feel good about themselves was pure gold, especially when senior managers and the board joined in.
However, over time, I found the concept of company culture increasingly confusing. Is it really just about promoting inclusivity and having fun at work? Does that genuinely define a great culture? If so, then why weren’t people always happy? Why were there so many moments when I felt overwhelmed, undervalued, and questioned my true contributions to society? The activities provided temporary relief, but they didn’t seem to reflect the full reality of the situation. Instead, they felt like welcome distractions.
Behind the scenes, things weren’t always rosy. The workload was incredibly high, and the pay was nothing to write home about. Most of the time, I didn’t mind though, because I loved my colleagues and was committed to the company and its B-Corp “vision”—just like many other idealistic young people who were easily drawn into cult-like devotion. I would work overtime and, at home, think about work every waking (and sometimes sleeping) hour. I became deeply involved in my colleagues' emotions; if my friends—er, colleagues—weren’t doing well, it affected me too. Looking back now, I smile at that version of myself; I seemed so young and unable to set healthy boundaries. No wonder most days I felt like I was on the brink of burnout!
But can I really solely blame the company culture for that?
The biggest lesson I’ve learned is that a great company culture involves more than just having fun at work. It’s about establishing fair and sustainable working conditions while genuinely upholding the values you promote. If mental well-being is truly a priority, don’t simply provide “mental health emergency lines”, adjust workloads and fairly compensate for overtime. If diversity is at the top of you list, actively seek out individuals from diverse backgrounds, regardless of their education. If board members emphasize the importance of downtime, then why are they sending emails at midnight? And if equality is truly valued, why is one male employee earning more than his female counterparts for the same role? In my opinion, even if it’s unintentional, there’s a fine line between having a genuine vision for a company culture and wokewashing.
One final point I’d like to emphasize is that I don’t believe perfection exists when it comes to company culture. No employer will ever be flawless; there will always be room for improvement, and as long as people are involved, mistakes will happen. I also don’t think we should swing to the other extreme—from having “no rights” at work to feeling entitled to royal treatment. “I didn’t sleep well, so I’m canceling all my meetings this morning for self-care,” or “I don’t like my boss, so I’m calling in sick indefinitely—and don’t even think about asking me to come back; it’s bad for my mental health.” (A friend of mine had someone in her team pull this.) This isn’t a healthy approach to being an employee or a team player, either—and I can see why most employers wouldn’t know how to handle it.
If you ask me, company culture is a continually evolving work in progress that should adapt to the needs of its employees, the business, and the environment and era in which it operates. It should be fun and fair for both employees and employers, achieved through mutual commitment to thrive and honest, open communication. What do you think?